Insurers have moved to defend the use of private investigators, saying they are necessary for the detection of fraud and they have tightened the industry code to prevent the misuse of surveillance.
AIPI was asked to comment and we noted that members need to comply with legal requirements in the jurisdiction in which they operate. They should be independent, not advocate for either party in an investigation and provide unbiased information to their clients, whether insurance companies or others, in order that the client make an informed decision on the claim or allegation that has been made.
